Help Centre
Frequently asked questions
Product
What materials is it made from?+
Soft, breathable premium fabrics with padded shoulder support.
Product
Can both parents wear it?+
Absolutely. Kowala is designed to fit all body shapes comfortably.
Product
Is it adjustable?+
Yes — one smooth buckle adjusts to fit every parent
Product
From what age can I use the Kowala?+
Suitable from the newborn stage through to toddlerhood
Care
How do I store it?+
Fold and store anywhere — it fits inside most nappy bags.
Care
Can I machine wash it?+
Yes. Wash on a gentle cycle in cold water and air dry.
Shipping
How long does processing take?+
1–3 business days from when you place your order.
Shipping
How long is delivery?+
8–11 business days after processing, anywhere in South Africa.
Shipping
Do you offer tracking?+
Yes. You'll receive a tracking link via email once your order ships.
Returns
How do I start a return?+
Email kowalainfo@gmail.com and our team will guide you through every step.
Returns
What's your return policy?+
14 days from when you receive your order. Item must be unused and in original condition.