Returns

A simple, 14-day return policy.

If your Kowala isn't quite right, you have 14 days from when you receive your order to return it for a refund or exchange.

Conditions

  • Return window begins the day you receive your parcel.
  • Item must be unused and in original condition.
  • Original tags and packaging must be intact.

How to return

Email our team at kowalainfo@gmail.com with your order number and we'll guide you through every step. Refunds are processed within 5-10 business days of receiving your returned item.

For any questions, please don't hesitate to reach out - we're real people on the other side.